FAQ

What can I do online?
From your Sandifer’s L.P. Gas & Service Co., Inc. online account you can request service, view bill history, and make current payments.

Can I request a delivery online?
Select “Request Service” at the top of this page or click here and submit your request and information.

How do I create an account online?

Click “My Account” at the top of this page. Scroll to the “New Customer” section and enter your information to get started.

Is there an online payment fee?
No, there is no pay fee online. Fees may apply in certain fuel delivery circumstances. Contact your customer service representative to learn more.

What do I do if I forget my username and password?
Simply visit “My Account” and click “I forgot my password.” Enter your customer ID and a recovery password will be sent to your email address.

How do I set up a Sandifer’s account?
Click “Request Service” at the top of this page. Complete the form and submit, and one of our customer service representatives will get back with you shortly to set you up with an account.

Who should I contact if I have questions regarding my account?
You can reach our customer service team by telephone at 1-800-GET-WARM or by submitting a form on the “Request Service” page.

What do I do if I’m planning to move or need a copy of my contract?
Contact our Customer Support team by telephone at 1-800-GET-WARM and we will walk you through the process of transferring your account location.

What are my payment options?
We accept payment online through My Account, in person at our office, by phone, or by mail.

What payment methods or credit cards are accepted?
We accept all major credit cards (Mastercard, Visa, American Express, and Discover), cash, money orders, and checks.

Where do I send payment?
Sandifer’s L.P. Gas & Service Co., Inc.
P.O. Box 3671
Port Arthur, TX 77643

Do you offer guaranteed price programs?
Yes, we offer our customers a choice between several pricing programs. Visit our Payment Options page to find the right fit for your budget.

Do you offer rewards for new customer referrals?
Yes, if you refer a friend to Sandifer’s you can receive a $25 or $100 credit to your account! Click here to start earning!

What services do you offer?
Sandifer’s L.P. Gas & Service Co., Inc. offers propane delivery for residential and commercial customers across Southeast Texas. We cater to businesses, industrial enterprises, and agricultural operations as well. We provide propane tank installation, equipment services, autogas fueling, propane cylinder refills, and more. Explore our site to see what we have to offer!

What should I do before I dig near my tank?
Construction near your propane storage tank should be conducted by a professional with proper knowledge of your property’s tank and gas lines. Call Sandifer’s L.P. Gas & Service Co., Inc. before you begin digging near your tank.

How do I read my tank gauge?
You can find the tank gauge on the top of your tank beneath a protective lid. On the gauge, the numbers indicate how full the tank is based on percentage. Your tank is full at 80% and should be refilled before levels hit 25%.

How do I refurbish my rusted tank?
If you own your own tank, you may paint your tank a light reflective color, like white or light grey.

My regulator froze what do I do?

What do I do if I have a leak?
Propane is naturally odorless, colorless, and non-toxic. A scent, similar to rotten eggs or skunk spray, is added to help detect if a leak has occurred. If you smell propane:

• Shut off gas. Turn off main supply valve on propane tank if safe.
• Immediately instruct all inhabitants to leave the home or commercial building.
• Do not try to find the source of the leak.
• Use a phone or cell phone outside of the building or area that the propane was detected to notify Sandifer’s or call 911.
• Do not enter the building until a qualified Sandifer’s technician has approved it safe to do so.

Can I paint my tank?
As long as you own your own tank, you can paint it a light reflective color (examples: white or light grey), cover valves and fittings, along with the data plate.

What are the distance requirements for my propane tank?
You can view diagrams of above and underground propane tank distance requirements here.

Do I need a leak test if my tank runs out of gas?
Yes, for your safety and ours we require a leak test to make sure your system is safe and sound before we leave.

What are the fittings on top of my tank?

What are the dimensions of a propane tank?

What are the basic distance requirements?

When should I request a delivery?
Running out of propane can be extremely dangerous for your family and your property. Place your delivery request before your tank reaches 25% full.

How soon will my delivery come?
We do our best to organize deliveries during regularly scheduled routes. However, there are times that this is not an option. When you place your propane order, deliveries will be scheduled 1-3 business days from the time of request.

When should I schedule my Will-Call delivery?
We recommend calling in your Will-Call delivery when your tank is between 40% and 25% full so that we may schedule your delivery as efficiently as possible.

What is the difference between Keep-Full route and Will-Call delivery?
Keep-Full is our automatic route delivery service where the customer is not responsible for monitoring their tank level. Our route drivers will make efficient and timely deliveries during our regularly scheduled routes to keep your tank full. Will-Call delivery customers are responsible for monitoring their tank levels and scheduling deliveries manually.

Why isn’t my tank filled to 100%?
Propane is stored in your tank in liquid and vapor form.  The top part of your tank is vapor and the bottom is liquid. When you draw from your tank, the liquid propane boils and creates more vapor which is then sent to your appliances. In order for this process to work, we must leave enough space at the top of your tank so that the vaporization process will work properly and safely. This holds true for all propane containers no matter the size.

My ticket says I was filled to 80% but my gauge only reads 75%. Was I shorted on my gas delivery?
No, visual gauges are not 100% accurate. There can be a 7-8% percent margin of error on tank gauges from what the actual level is in the tank. Our drivers fill by the bleeder on your propane tank and not the gauge, as the bleeder is a more accurate means of making sure the tank is full.

Why did I receive less gas in the summer than I did in the winter when I was at the same starting percentage?
Propane expands in warmer months, which means that less can be put in to the tank to get the tank to 80%. Moreover, propane contracts during cooler months so more can be put in to the tank to reach 80%.

Does Sandifer’s recertify cylinders to code?
Yes. All cylinders require recertification 12 years from the manufactured date and every 5 years after that. Check the label for the manufactured date. Once your recertification is due, simply call Sandifer’s to set up a recertification appointment. Once the inspection is complete, our team will add a sticker with the inspection date and recertification date for future reference.

Does Sandifer’s sell used tanks?
Yes. We sell used tanks that have been stripped of valves for the public to purchase for the use of making BBQ pits, fire rings, and more.

Does Sandifer’s offer gas conversion?
Yes. Provide us with the serial number, make, and model of the appliance and we can get the kit to convert your equipment to L.P. gas.